1 reviews | Active since Jun 2024
STAY AWAY FROM MAKRO
I placed an online order with Marko on the 25th of June 2024 before 8AM. Upon completion, I realised the delivery address was incorrect. I sent a messaged on Facebook messenger requesting to change the delivery address as the order had not been packed as yet. I then sent an email with the same request. I went on to chat to an agent and was advised this would be done. I later called their help line and was advised the change was noted on the system.
On the 26th of June 2024 I get a call from the courier guy telling me he is having trouble finding the incorrect delivery address. I told him to send the order back to the store as the address was wrong.
The order was sent back to the store and I have not received an update since. I had a chat with an agent yesterday 27th of June 2024 and was advised my order is marked as collected, I asked by who no response. I called the helpline and was advised my order has been cancelled, I asked by who? Was advised it's due to failed delivery attempt. I told them this is not on their tracking system and the agent said they would escalate this.
I called Makro Springfield to find out if they have my items so I can collect them, the lady took my details intending to call me back with an update they did not call me.
The status of my order is still sitting at "In progress" and no one has communicated anything to me.
Their service is pathetic, I don't understand how a simple delivery address change can be such a hassle. I would not recommend Makro to anyone. Schools are closed and I am in dire need of the items for my kids, they are not bothered.
It's been 24 hours and I have not received contact from "Management" that my query was escalated to.
This morning, I had to go and get groceries at an alternative shop because I have been out of supplies for days now and I have kids to feed. More supplies with what money in this economy? Do you know the struggle of running out of mealie meal, that covers 2 meals in my household breakfast as soft porridge and supper as phuthu/pap.
When I returned from the shops I received a text advising that the courier had picked up my order from the Makro store and that I should expect delivery today. Canceled by schedule to accept delivery, they did not pitch. I contacted Makro for the driver's contact number, the number provided is incorrect.
I have never received such pathetic service in my life. Not even at a public hospital and I thought they were the worst.
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It's been 24 hours and I have not received contact from "Management" that my query was escalated to.
This morning, I had to go and get groceries at an alternative shop because I have been out of supplies for days now and I have kids to feed. More supplies with what money in this economy? Do you know the struggle of running out of mealie meal, that covers 2 meals in my household breakfast as soft porridge and supper as phuthu/pap.
When I returned from the shops I received a text advising that the courier had picked up my order from the Makro store and that I should expect delivery today. Canceled by schedule to accept delivery, they did not pitch. I contacted Makro for the driver's contact number, the number provided is incorrect.
I have never received such pathetic service in my life. Not even at a public hospital and I thought they were the worst.
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