1 reviews | Active since Dec 2018
STAY AWAY FROM MAKRO
On 26th April I ordered stuff from Makro, I never got updates on the order and I kept following up with them but with no joy . Eventually they cancelled my order, maybe 3 weeks later . I was informed of the cancellation and was asked to provide my bank details for me to get a refund paid into my account. What I got instead was an sms voucher AND the voucher amount was less than the amount I paid by R130. When I called in to query I was told that the voucher was just a gesture for the inconvenience caused to me and that my refund was still coming. I complained on major social media platforms and was requested to send them messages BUT they ignored my messages. I have sent them emails and they have ignored my emails. I do not want their stupid vouchers. All I want is my money back . I'm NOT going to use Makro for anything. I urge everyone to stay away from Makro. Now I'm calling them and I can't get through to them meaning they have even blocked my number.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working houurs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working houurs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
