Stay away from Makro

I bought an Asus laptop on 30 May 2023, I took delivery of the laptop on 01 June, I was completely dissatisfied with the product within a day or two of use. I initiated a return of the laptop on 4th June 2023 with the promise of collection on 7th of June 2023. The product was not collected on the day according to the agreement. I’ve made numerous attempts through various channels to have this done. Mostly recently I called on the 17th of June 2023 requesting feedback on the collection of the item. I was informed I would receive feedback on the 19th of June 2023 which has not met fruition. I’m growing increasingly frustrated with what was supposed to be a hassle free process, has now, in turn, been an extremely onerous one. I do not wish to have this process fall outside of that frame. Which will result in incurring the collection, delivery and processing fees stipulated in your returns and policy. This experience will discourage any interest in buying from Makro in future. Please can this be treated with the exigency it requires.