HK
Hennie K

1 reviews | Active since Nov 2018

19 Nov 2018, 08:56

Stay away from Makro !!!!!!

#MakroOnline is totally Offline!!! Stay away from Makro and especially Makro Online. We are totally disgusted in the lack of after sale service we are receiving from Makro. We ordered a Patio set of an aluminum table and 8 chairs from Makro. It was only available Online and the waiting period was 21 days. We specifically ordered the aluminum table and chairs because we live in Mossel Bay end steel just doesn’t last. We were very satisfied that after 3 weeks our long-awaited patio set was delivered. Unfortunately, it was not the set we had ordered!! In place of the KODA set Makro Cape Gate delivered a MERCURY table and MANOR steel chairs. And this is where our struggle started - to exchange the incorrect items for the ones as per our original order!! After numerous calls and promises of the Makro online team to come back to us, another week has gone by and it still needs to happen!! We are not interested in a refund, we just want the goods we ordered and paid for. So, if you want avoid a real Black Friday experience, DO NOT make use of Makro Online because Makro does not deliver on promises.

0
Replies (2)
Makro
Makro's reply19 Nov 2018, 10:25
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
 
 Regards
 Zanele Zwane 
Makro
Makro's reply21 Nov 2018, 14:24
Official
Thank you for your patience. We believe that one of our team members are in contact with you with regards to the above matter.
 
 Regards
 Zanele Zwane