Stay away from buying Makro's Morphy Richards steam iron or any other Makro's "online exclusive" products - It's a horrible experience

I bought a Morphy Richards steam iron in March 2019 and it stopped working in May 2019. From the 23rd of May 2019 to date I have been trying to get Makro to check and repair the unit given that it is still under warranty until 2020. I even visited one of their stores (Alberton) where I was told that it was an "online exclusive purchase" and therefore they couldn't help me. I was given a non operational number to contact. I have even sent various e-mails to makro-care (one would expect that they really care, but they don't) where they just made promises to come back to me, that was the end of it. I thought I should share this so that people do not fall into the same trap of buying Morphy Richards steam irons. People who value good business must just stay away from Makro's so-called "online exclusive" purchases and if possible just stay away from Makro's online purchasing as it is a horrible experience.