JS
Johan S
1 reviews | Active since May 2017
25 Nov 2024, 14:59
Stay away from any online orders
Steer clear of doing any online business with the Online part of Makro. I needed a new laptop, and decided to look online for one. Makro had what seemed to be a great deal. I had to borrow from the bank to find the R5000 for the laptop, but duly placed my order and paid for it on the 19th of November. I got a confirmation email and an order number the same day, and it said to expect delivery on the 25th November. This morning (25th November), I decided to check on delivery, so contacted their chat. Got told my order is cancelled. Asked questions that only a manager could answer, so I got told to expect a return call. By lunchtime, I decided to go to the local Makro. Spoke to several people, all very kind and trying to assist, even calling managers to help. No joy. I now still have no laptop, and apparently have to wait another 5 to 7 working days for a refund. This is a total stress maker.
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Replies (5)JS
Johan S's updateReviewer Update
26 Nov 2024, 11:41Thank you for replying, however your platitudes are not doing anything to sort out the problem. Namely, I have no laptop and you still have my R5000. I cannot even take advantage of the Black Friday offers. I am paying my bank interest on money I do not have, and will end up paying more for a laptop that doesn't offer all that one I ordered has. I am also out of pocket for the drive and petrol used to go to the local Makro yesterday to try and get some kind of resolution to the problem caused by Makro.
JS
Johan S's update26 Nov 2024, 11:41
Reviewer Update
Thank you for replying, however your platitudes are not doing anything to sort out the problem. Namely, I have no laptop and you still have my R5000. I cannot even take advantage of the Black Friday offers. I am paying my bank interest on money I do not have, and will end up paying more for a laptop that doesn't offer all that one I ordered has. I am also out of pocket for the drive and petrol used to go to the local Makro yesterday to try and get some kind of resolution to the problem caused by Makro.
JS
Johan S's updateReviewer Update
28 Nov 2024, 12:04Thank you for keeping me up to date, however, from my side, nothing has changed. No money and no laptop. Approving a refund is something that should have been done on the day you cancelled the order. i.e. some time ago. Still seriously peeved off.
JS
Johan S's update28 Nov 2024, 12:04
Reviewer Update
Thank you for keeping me up to date, however, from my side, nothing has changed. No money and no laptop. Approving a refund is something that should have been done on the day you cancelled the order. i.e. some time ago. Still seriously peeved off.
JS
Johan S's updateReviewer Update
10 Dec 2024, 08:58It is totally unacceptable that as of 10th December, my money has not been refunded yet. I am now in a difficult space financially due to this money not being available to me.
JS
Johan S's update10 Dec 2024, 08:58
Reviewer Update
It is totally unacceptable that as of 10th December, my money has not been refunded yet. I am now in a difficult space financially due to this money not being available to me.
JS
Johan S's updateReviewer Update
13 Dec 2024, 17:04Hi and thank you for the feedback. At least I know that the matter hasn't just been ***eon-holed somewhere. I feel powerless to make this happen quickly, and the lack of these funds are making life very difficult at the moment.
JS
Johan S's update13 Dec 2024, 17:04
Reviewer Update
Hi and thank you for the feedback. At least I know that the matter hasn't just been ***eon-holed somewhere. I feel powerless to make this happen quickly, and the lack of these funds are making life very difficult at the moment.
JS
Johan S's updateReviewer Update
17 Dec 2024, 11:31Another week has passed with me having no new laptop, and no refund. It is now 17th December, and Makro has been holding onto my R4990.00 since 19th November. It really is unbelievable that it can take this long to process my refund. Any reasonably competent clerk could accomplish this within 24 hours. The delay cannot be anything but a malicious and deliberate withholding of my money. For a company like Makro to be part of this despicable treatment of a pensioner is totally unacceptable.
JS
Johan S's update17 Dec 2024, 11:31
Reviewer Update
Another week has passed with me having no new laptop, and no refund. It is now 17th December, and Makro has been holding onto my R4990.00 since 19th November. It really is unbelievable that it can take this long to process my refund. Any reasonably competent clerk could accomplish this within 24 hours. The delay cannot be anything but a malicious and deliberate withholding of my money. For a company like Makro to be part of this despicable treatment of a pensioner is totally unacceptable.