STAW AWAY FROM MAKRO ONLINE. IT'S A **** !!!

I purchased chairs online which were delivered without the *****s and bolts. Requested for the missing items for over a week and eventually asked them to fetch their chairs and give me back my money. Since the 23 Jan, I have called more than 20 times and sent over 12 emails. Everytime I call them, even yesterday,the customer service asks me if the chairs were collected. Then their respond is "we apologize for the inconvenience but on system the refund is pending". For over 2 months a refund has been pending, it took 5 seconds to take money out my card, and 8 days to collect their ******* but it's now 2 months that I've been waiting for my refund. Makro is ****ing people online they take back their orders and take your money then hire people in customer service who suffer from terminal calmness and are just there to pick up the phone to pretend as if something is being done about your query.