NK
Nokubonga K

1 reviews | Active since Jul 2017

27 Feb 2018, 07:22

Staff changing prices

So Sunday I bought bambo blinds and the orice at the display was R179. The one fit and the other was too small so on monday I returned the blind. When I checked my credit note it was showing R299 I was abit confused so I went to the ale to check and the price was R179 which a gentleman who works for makro confirmed and said go to customer service when I told the lady that was helping me she said she would check I said I would come back later as I was also buying a TV when I git back to her she said ni you werr charged the correct price and when I took her to the ale the price was then removed. I was so annoyed as I did not take a picture as I did not think that the staff would be ********* and remove the price. The lady at customer service denays removing the price but states she saw the price but the person incharge if the ale told her I was charged the correct price. I am very upset as I was decived by the staff and when asked to speak to a manger there and there I was told the store is closing. For the staff to just remove the price, and then when asked to show me the price that I was charged dy couldn’t as it was not on there.

0
Replies (2)
Makro
Makro's reply28 Feb 2018, 10:00
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Best regards,

NK
Nokubonga K's update26 Mar 2018, 10:45
Reviewer Update
When does the team plann on getting back to me I have been waiting?