Staff attitude

On Sunday the 29th of March I went into Makro Alberton to buy the stuff they had on special. The store was very noisy as they where running a promotion. It was my 1st time in that store, it a bit hard difficult to shop as I was with my 9 weeks old baby and my 4 year old son. Never the less I got all that I needed then I headed to the tills, the ques were very long but well managed. As I got to the cashier to pay she didn't even greet she asked for a Makro card which I didn't have since it was the 1st time shopping at Makro. She rudely said I shouldn't even bother unpacking my trolley I should go to customer service. Not knowing where customer service is I asked her where is it she pointed me to the other side of the store. I manged to find it, and when I got there 3 people were at that desk, I told them I was sent to apply for a Makro card. The ladies at customer s were chatting about what they are buying for lunch. I stood there until I asked if anyone is going to help me. They told me to fill out the forms. I was carrying the baby in my arms, and it was difficult to write. They didn't even care as they continued chatting. I got the card, paid for my stuff and left unhappy