SD
Shamim D

1 reviews | Active since Nov 2013

11 Dec 2025, 21:44

*********** Staff at Makro

I purchased a fridge from Makro Centurion. It was a bad experience from I walked into the store. The staff were uninterested in helping. I spent over an hour in the store with no staff in a hurry to wrap up such a big sale, eventually I paid and after arguing for fast delivery they agreed to send the fridge by the next week. When the fridge arrived, I found it dented and a few scratches. I emailed and called the salesman, he said they are fully booked and will only collect the damaged fridge by Thursday. I had no contact or message from them and tried calling all day eventually when I complained online a rude lady from delivery calls me and says maybe tomorrow they will collect because their vehicle couldn’t due to some stupid reason she gave. I had already ordered a fridge from another company which they are delivering today but Makro doesn’t care about a big sale loss or client service. Makro Centurion has lost a regular customer

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Replies (3)
SD
Shamim D's update12 Dec 2025, 08:53
Reviewer Update
Hi
I need my fridge to be collected today and my refund immediately please.
SD
Shamim D's update12 Dec 2025, 12:12
Reviewer Update
I am calling since this morning NOT EVEN THE MANAGER can sent someone to collect
pathetic I have a function and NO FRIDGE THANKS TO MAKRO
SD
Shamim D's update13 Dec 2025, 08:31
Reviewer Update
Hi
The fridge was collected yesterday at 5 after calling various people. I am waiting for my refund in order to pay for my new fridge. They said the same day but like their poor service goes who knows