SPEND YOUR MONEY AT A COMPANY WHERE AFTER-SALES SERVICE EXISTS - AND THAT'S NOT MAKRO

This is a business that should not dabble in something that they're actually not capable of managing - an online shopping service. A gift (the 2nd part of an appliance set) was ordered as a Christmas gift. It was scheduled for delivery on 29 December, to our holiday accommodation address in KZN. I phoned several days before delivery, to ensure that it was on track. A client services agent was 'going to come back to me within 48 hours'. She never did. Neither did the 8 other client services agents I spoke to, when the item didn't arrive on the 29th - or the 30th - and today, 12 December, it still hasn't arrived! I've mailed the Head Office. No response. I've left numerous messages to speak with ONE agent capable of taking a decision, or in a position with a little authority - and have spent a total of 58 minutes on hold ... and have achieved absolutely nothing! Christmas has gone. The 29th of December has gone. I'm back in Johannesburg and no one has even been capable of assisting me in changing the delivery location. This morning, I've received an sms to say that 'my order has been cancelled'. No mail. No explanation. Nothing! I choose not to support a company whose staff are employed as customer care agents, and the only thing they care about, is a salary at the end of the month. I choose not to support a company whose ethic is absolutely shocking. Take your card, Makro, and shove it! Now effect a refund please!