SPECIALS ON OFFER - BUT WRONGLY PRICED AT TILL

This has happen on numerous occasions:

You see specials, you buy the specials... You go to the till and your things gets ring up and afterwords there is an amount deducted form your total for all the specials.

You have no idea if everything (specials) was deducted - so you have a look at your slip and see that there is somethings that is not the same price as advertised on the shelve.

So you point it out and you wait and wait and wait... So now if it happens that there is one / two things not ring up on the correct special price you just leave it be...

So over the weekend I just thought you know what, I am not just going to leave it because how many people does this happen to and were is all this money going to that they are basically *****ing and I decided to go to Customer Service to sort it out - WHAT A DISASTER!!

So Customer Services tells me to go to the LAST till were they will assist me. So I have to walk ALL the way to the other end of the store (they probably do this so that you think AGAIN TO JUST LEAVE IT). I went there to be helped by the most unfriendly, slowest employee ever. Fist I had to wait about 10 min for them to help me, even though there was NO ONE before me, she then sends someone to get the special of the shelve (as the special shown on the shelve was not in the advertised newspaper, which the looked through for more than 5 min). After about 10 min, the employee returned with the special and then they said that I took the wrong stuff - but it is CLEARLY ON THE PICTURE. After talking about this for another 5 min, they decide they had to call the floor manager in the specific area (cold foods) - now it is already more than 30 min and I had to wait AGAIN, and who knows for how long - NO, I have a baby and husband waiting in the car for me...

So I go to Makro at least 2 - 3 times a month - and more than half of that time I have to pay full price for specials that is on show - and if you want to do something about it, it takes you more than 30 min??

How can Makro resolve this issue?? Make the ringing up on items more user friendly, so if there is a problem you can resolve it right there than waiting 30min + and still not be helped??