LS
Louise S

1 reviews | Active since May 2016

26 May 2016, 13:46

"Specials" at Makro? Check your slip!!

<p>This is not the first time this has happened to me, that a special on an item, is still rung up at the original price. Luckily I checked my slip in the car, and I was overcharged by R1000! The supervisors response is, that the cashier should have checked this, but this is not possible, as only a bar code appears on the item?! When i called the manager, she says that they are on a new system and had a lot of these instances over the weekend! So I asked her, what are they doing pro-actively to ensure that customers are not being overcharged? (How many people actually checks their slips?) nothing....and re-actively? Also nothing. I am not convinced that a big company like Makro, can identify transactions, that was rung up incorrectly, and allocate this as a voucher back to their clients?! </p>

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Replies (2)
Makro
Makro's reply27 May 2016, 06:53
Official

Good day,

Thank you for alerting us on your complaint. Please accept our apologies for the inconvenience we have caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

Makro
Makro's reply13 Jun 2016, 12:39
Official

We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, the store has been unable to get hold of you via the Hellopeter email address provided.

It is our goal to retain you as a satisfied customer.

Regards

Mmule Moropa