1 reviews | Active since Jul 2010
Sour Milk for Christmas
We ordered 4 cases of the Makro brand long-life milk and they are disgustingly sour. Makro doesn't offer collections for returns (online order) and there is no Makro anywhere near where we live so we cannot return them ourselves (it would cost more to travel to the nearest Makro than the 4 cases of milk cost). It is shameful to sell sour milk and take your customers' money for things that can make them ill. Now our household has to suffer a month of sour milk - including Christmas!!! How disappointing after being a loyal Makro customer for years. On top of this, the More4Less discounts on other items were not app**** to the order and no one has responded to my email requesting a refund for being overcharged. So Makro is overcharging customers with specials that aren't honoured and then providing rotten products!
No resolution has been offered.
No one has contacted me.
Nothing has been done about this at all.
BUT I received a satisfaction survey asking how I rate the resolution!?!
This is ridiculous.
No resolution has been offered.
No one has contacted me.
Nothing has been done about this at all.
BUT I received a satisfaction survey asking how I rate the resolution!?!
This is ridiculous.
Still no resolution.
Makro is clearly trying to pretend this never happened because they also rejected my product review on their site because it told the truth and had a 1-star rating to try and warn other people not to waste their money on Makro's sour milk.
I still keep receiving satisfaction survey links though!
From all the unresolved complaints that I see about this store, it is obvious that they just ignore everything they don't want to deal with because they don't care about their customers or service levels at all.
Still no resolution.
Makro is clearly trying to pretend this never happened because they also rejected my product review on their site because it told the truth and had a 1-star rating to try and warn other people not to waste their money on Makro's sour milk.
I still keep receiving satisfaction survey links though!
From all the unresolved complaints that I see about this store, it is obvious that they just ignore everything they don't want to deal with because they don't care about their customers or service levels at all.