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Pranita M

1 reviews | Active since Oct 2015

04 May 2017, 09:37

Sound System promblem

<p>The Subwoofer was given in for repairs to Makro, since it was not working properly. The supplier checked it and returned it back saying everything is in order, than Makro requested that we should submit the unit as well. We gave it and then it came back saying we didn’t connect it correctly ( Everything is working fine) and they didn’t return the power cable for the unit, so we connected it as per instruction given. The sound system still had the same problem and now we also noted that the unit as the error message “ Power safe Mode” and then switched off. We send it again so Makro says the entire board of the unit needs to be replaced and no feedback on the subwoofer. This sound system is less than 4 months old and it is taking over two months to resolve this problem and Makro is not responding to us.</p> <p>After complaining on hello peter then Makro replaced the Subwoofer, but unit was repaired and returned. Now we are still having the same problem with the unit as perviously mentioned.</p>

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Replies (1)
Makro
Makro's reply08 May 2017, 07:47
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mmule Moropa