1 reviews | Active since Nov 2019
Sort your accounting department out!!!
I have made payments on the 11th, 14th 16th and 19th of Sept 2019 towards my loan/account with Makro. All I receive is an email that says they will come back to me in 48 hours, the only thing that I received is an account which is yet NOT UPDATED. I make a call this morning to find out how much am I in arrears, nothing in arrears but I did receive a sms stating that I still have to pay R360. Still my account is not CORRECTED. I am deeply disapointed as I have been a loyal customer for years. I always pay on time but the accounting department cannot even allocate the payment with the right reference. I have even sent them my bank statements basically doing their jobs for them but still they cannot sort this out.
Thank you for bringing this matter to our attention
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused. We will contact the RCS department and forward this matter to them, as soon as we receive feedback, we will contact you.
Feedback to be relayed within 72 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused. We will contact the RCS department and forward this matter to them, as soon as we receive feedback, we will contact you.
Feedback to be relayed within 72 hours.
Kind Regards,
Makro Hello Peter Team