Sort my return out ASAP!!!!

Good Day

During Lockdown ordering from Makro online has been nothing but terrible!!!! I will not recommend anyone to book online or order anything via their online store.

I have chatted to a different agent everyday for last week to log and find out what's happening with my return and swop of my product.

I ordered an item and had the incorrect order delivered. I called the call centre 5 mins later, asking if they could get teh couriers to pick up again.

I was told to go online and log the return, sigh. Why could the agent not log it for me???? Also after logging it, nothing hapenned - every day after that I go through to a new agent and start the process over again. So Frustrating.

I get told I will get a call and email back, every time the agent on ***says eaxactly the same thing without any further status. "I'll log it on our system - or I'll escalate"

Can the branch - Montague Gardens - just contact me now and stop messing me around. Please arrange to contact me urgently for the return of this.

I'll never order online with you again, just reading through all teh comments and bad reviews... shocking!

Call me back: Order number: refer to reference number