HK
Heidi K
1 reviews | Active since Oct 2025
08 Dec 2025, 11:26
Sorry we have backlog
I bought a fridge/freezer at Marko Carnival in 2021. When I bought it I was advise to take the extended warranty on the item. I did, now that the item is not working all I get from Makro is sorry we have a backlog. I am now almost 2 weeks without a fridge/freezer and only reply from Marko "Sorry we have a backlog". I will never buy any appliance again from them and will not recommend them to anyone. This is extreme bad service from such a big shop.
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Replies (3)0
Replies (3)
Makro's replyOfficial
09 Dec 2025, 12:30Hi Heidi Kasselman.
We apologize for the delay in regards to the repairs on your fridge/freeze.
We were advised that you have been contacted that a technician will with you in 3-5 working days.
We apologize for the delay in regards to the repairs on your fridge/freeze.
We were advised that you have been contacted that a technician will with you in 3-5 working days.
Best regards,
Makro's reply09 Dec 2025, 12:30
Official
Hi Heidi Kasselman.
We apologize for the delay in regards to the repairs on your fridge/freeze.
We were advised that you have been contacted that a technician will with you in 3-5 working days.
We apologize for the delay in regards to the repairs on your fridge/freeze.
We were advised that you have been contacted that a technician will with you in 3-5 working days.
Best regards,
HK
Heidi K's updateReviewer Update
09 Dec 2025, 12:36Yes this will be 2 weeks late, so now i must make special arrangements as i will not be in town. The service from Makro is pathetic. Quick to make a deal but aftercare...why the money is in your account and the client must wait till your decide to do something about that.
HK
Heidi K's update09 Dec 2025, 12:36
Reviewer Update
Yes this will be 2 weeks late, so now i must make special arrangements as i will not be in town. The service from Makro is pathetic. Quick to make a deal but aftercare...why the money is in your account and the client must wait till your decide to do something about that.
Makro's replyOfficial
10 Dec 2025, 11:53Hi Heidi,
We understand how frustrating it is to have to make special arrangements due to the late service, and we regret that our after‑sales support has not met your expectations.
Please be assured that your case has been escalated, and we are working closely with the technician to ensure the repair is completed as soon as possible.
Thank you for bringing this to our attention, we value your feedback and are committed to improving our service.
Makro Social Media Team
We understand how frustrating it is to have to make special arrangements due to the late service, and we regret that our after‑sales support has not met your expectations.
Please be assured that your case has been escalated, and we are working closely with the technician to ensure the repair is completed as soon as possible.
Thank you for bringing this to our attention, we value your feedback and are committed to improving our service.
Makro Social Media Team
Best regards,
Makro's reply10 Dec 2025, 11:53
Official
Hi Heidi,
We understand how frustrating it is to have to make special arrangements due to the late service, and we regret that our after‑sales support has not met your expectations.
Please be assured that your case has been escalated, and we are working closely with the technician to ensure the repair is completed as soon as possible.
Thank you for bringing this to our attention, we value your feedback and are committed to improving our service.
Makro Social Media Team
We understand how frustrating it is to have to make special arrangements due to the late service, and we regret that our after‑sales support has not met your expectations.
Please be assured that your case has been escalated, and we are working closely with the technician to ensure the repair is completed as soon as possible.
Thank you for bringing this to our attention, we value your feedback and are committed to improving our service.
Makro Social Media Team
Best regards,