AB
ARLENE B

1 reviews | Active since Jun 2010

19 Apr 2016, 12:28

SORRY - WE DONT SELL IT ANYMORE SO NO RETURNS!

I BOUGHT A SUNBEAM IRON PRESS FROM MAKRO ON 04 MARCH 2016. TODAY IS 19 APRIL 2016. IT MEANS THAT IT IS EXACTLY 46 DAYS AFTER IVE SPEND R3399.00 ON A PRODUCT AT MAKRO. THE HANDLE BROKE OFF AND I TOOK IT BACK TO THE STORE SO THAT THEY CAN SEND IT IN FOR REPAIRS OR DO A REFUND. I WAS SHOWED AWAY BECAUSE THEY DON'T SELL IT ANYMORE. SO NOW I NEED TO FIND OUT WHAT HAPPENED TO AFTER SALE SERVICE? WHAT HAPPENED TO MY 1 YEAR GUARANTEE? IF I BOUGHT IT FROM YOUR STORE, YOU ARE RESPONSIBLE IN CASE THE PRODUCT IS FAULTY. I CAN NOT JUST THROW IT AWAY BECAUSE THE HANDLE ISN'T WORKING - I NEED IT TO BE FIXED. BUT NOW I WOULD INSIST ON A REFUND BECAUSE NEXT TIME SOMETHING BRAKES THEY WILL ALSO JUST TELL ME SORRY WE DON'T SELL IT ANYMORE!! I AM AN HALF AN HOURS DRIVE FROM MAKRO - I ALSO WASTED PETROL!!

0
Replies (1)
Makro
Makro's reply20 Apr 2016, 08:17
Official
Hello smithland,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya