SOOO FRUSTRATING!!!

Item: Makro
Rating: 1
Author: Antonio B

I ordered from makro on-line on 2 December. On Monday 4 December, I received an email from makro informing me as follows: “HANDED TO COURIER VALUE EXPRESS - 04 DEC 2023, 07.10 AM”

On Friday 8 December, I still had not received the order. I sent an email to makro enquiring about the order - I have received no response. I sent a message to Value Express on their “Get it [that is what it says] touch with us” - I received no response despite getting a confirmation stating “An agent from Value Express will be in touch with you shortly”.

This morning [9 December] I phoned makro on the 0860 number given next to my order details. After listening to their automated jargon, I was cut off - this happened three times. I then phoned Value Express. After being cut off twice, on the third attempt, I spoke to someone who informed me that THEY HAD NOT YET COLLECTED MY ORDER FROM MAKRO.

So, WHO IS LYING TO ME? and WHEN CAN I EXPECT DELIVERY?

Helpful (0)

Replies (1)

Makro's replyOfficial

11 Dec 2023, 08:51

Good day Antonio, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,

Makro's reply11 Dec 2023, 08:51

Official

Best regards,