SJ
Stefan J

1 reviews | Active since Jul 2013

27 Nov 2020, 12:50

Some horrible service received.

Makro Vaal - Yesterday 2020/11/26 at around 4PM Electronics.

I was at the store to purchase a new Series S Xbox Console. I entered the electronics department where everyone was standing around chatting with one person (Michael behind the counter on his phone on his lap) I asked an employee for help with the console and he said he knows nothing about gaming and said i must talk to Michael. We then walked to Michael who the employee started talking to and then Michael acknowledged us and left. So I stood there waiting after 15 minutes I heard one of the staff members asking another "Why is this guy just standing here" to which I rep****, Well if someone would help me I can leave. Finally I found a guy who helped and found an Xbox in stock. He then wanted me to pay, to which I said no, my wife is busy shopping she has the Makro Card so i will call him when we are at the till to come and bring the bar code so all can be bought together. He then advised me that he works in electronics and will not come to a front till with me, if I want the console I will come and pay it by him. - Regardless this is where I decided to not buy. Also, I asked a question about Makro's price matching to which I was also advised that Avo Africa by Nedbank is not a competitor and they will not consider any price matching with them, not that this bothered me, what bothered me was the condescension with which I was then asked if I understand that there is a difference between banks and retail stores. Bye Makro you won't be seeing me again.

0
Replies (1)
Makro
Makro's reply27 Nov 2020, 13:39
Official
Good day Stefan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team