Some Help would be appreciated by someone with a brain
Very poor customer service from Makro been going from pillar to post to get assistance. I received a e voucher as a credit for an item that could not be fixed. This e -voucher i received is basically useless as the item i want is only available online. Vouchers dont work for online purchases! How stupid.... who thought of this idea??? such a large organisation and you get this krap! Im trying to get someone to help me get the product sent to the store to i could then make the damned in-store purchase. But all i get is oops sorry please take something else. Im really not at a candy store and im not 2 years old. I know what i want and i would appreciate it, if Makro could assist by getting me the product to the store for me to use the damned e-voucher or refund me cash into my account. I did actually pay for the initial item via my bank card! That way i can it where ever i like! Ive already spoken to the supplier, they currently have limited items available with Makro but more than willing to expand their product as requested. They way more accommodating than Makro!
- My refund paid into my bank account and s**** the e-voucher or
- Have the product I want sourced for me to enable me to pay using this stupid e-voucher.
According to the CPA the customer has an election on how to receive the refund.
I want to note that this matter isn’t just about the products current state of availability with Makro but because I cannot use the voucher to purchase what I want online and receiving 0 assistance sourcing the product either. Reading the most recent reviews i don't want to purchase via your online store. Clearly you have not made your online store with convenience in mind.
If you are not capable of assisting with this issue please have this escalated to your manager / supervisor (Hopefully that has a brain like requested in my initial complaint on the Hellopeter platform).
I want results and not a stupid response again!
Please note: I will be taking the matter to the Ombudsman’s should this matter be resolved.
Also please train your staff to be more competent clearly that's an issue from all the complaints logged.
- My refund paid into my bank account and s**** the e-voucher or
- Have the product I want sourced for me to enable me to pay using this stupid e-voucher.
According to the CPA the customer has an election on how to receive the refund.
I want to note that this matter isn’t just about the products current state of availability with Makro but because I cannot use the voucher to purchase what I want online and receiving 0 assistance sourcing the product either. Reading the most recent reviews i don't want to purchase via your online store. Clearly you have not made your online store with convenience in mind.
If you are not capable of assisting with this issue please have this escalated to your manager / supervisor (Hopefully that has a brain like requested in my initial complaint on the Hellopeter platform).
I want results and not a stupid response again!
Please note: I will be taking the matter to the Ombudsman’s should this matter be resolved.
Also please train your staff to be more competent clearly that's an issue from all the complaints logged.