SOLVE YOUR ENQUIRY YOURSELF! NO FEEDBACK

<p>I bought a Defy fridge online and was excited for the delivery etc. I was in the process of moving to another property so the fridge was only switched on two day after delivery.</p> <p> </p> <p>Needless to say, I had a problem whereby my new Defy fridge froze all my food and water and everything was spoiled. I phoned the online service centre and was advised by the consultant, Judy Smale, to send an enquiry to them explaining my enquiry. Very keen to get the matter solved, I did just that.</p> <p>Now, a week later and still I had no call from them after every time I had to follow up with them, via different consultants by the way (Judy, Shane, Mbali, Loviso, Manager Lerato Sekele, Lindo ZungU - all CC'd in my complaint directed to the online email). They promised high and low to phone me back within an hour or so - guess what, they do not deliver. I eventually received an email from Judy Smale, advising me what to do - very vague instructions by the way. </p> <p> </p> <p>All I needed to more know was when, how, where do I go in a BIG store like Makro on a Saturday morning. Who will know about this and who will assist me.... simple questions... this is not rocket science. Judy promised she will keep me in the loop (more sarcastic I think) but still, I am nowhere near solving this debacle. In the meanwhile, I cannot buy any food as it will be spoiled. </p> <p> </p> <p>I will now have to take the low road and go directly to DEFY, maybe their customer service will be more efficient. </p> <p> </p> <p>Their online shopping is great but man o man - when you do shop online, pray that nothing is damaged of broken - the online service centre suc****!!! I have no words!!!!!</p> <p> </p> <p> </p>