Sold non existent product and still no refund

Purchased a Kindle online on the 10th September. After 3 days of it not showing dispatched, I called the Customer Service.

Was told as its a Marketplace order and I should call supplier myself ! I did just this and supplier informed they had not had stock of this product for months and have notified Makro several times of this.

I immediately called back and requested a cancellation and refund

24 hours later and no urgency at all, order is still active and no cancellation placed at all

I order a product on your site to which you legally know you have no stock of, you still accept my money charge me, and now I have to wait 14 days for a refund? More than that you have ZERO urgency in cancelling this so that 14 day process can begin?

Absolutely shocking business ethic. To my better judgement I decided to order off your site and I will NEVER EVER purchase form you. How many others feel the same and how do you expect to do successful business with these practices in place?

A business will never be successful with this level of service. its as simple as that. Far cry from how Walmart manages its international US based business