1 reviews | Active since Feb 2026
Sold me a defective fridge and don't want to give an exchange/refund!
The fridge was delivered on 29 Jan and I waited 6 hours instread of the prescribed 4 before plugging it in. I logged a return on 2 Feb because it is defective, they only called me days later on 5 Feb to tell me that they need to arrange for a technician to come and assess the fridge which could take up to 5 business days. Once the technician gives them feedback only then will the decide if they refund me.
The catch is, if this process takes more then 14 days (which was mostly delays on their side) then I will no longer have the refund option. This is what their call center agent said to me.
I have lost and continue to loose so much money because of this ordeal. The groceries I bought have become spoilt (over R1k in food lost), I have to buy take aways every day for who knows when because they are stalling, and that is not cheap.
I will write this across all social media platforms to warn as many people as possible about the **** that you run there. This is ridiculous!
What difference will sending a technician make if I no longer want the fridge anyway?
Regardless of what their findings are, I want a refund and don't want to deal with Marko anymore because your business ethics have proven to be very questionable.
In addition to this, I would probably have to wait something like 14 days for you to process the refund once the assessor finds the fridge to be faulty, which it is!
Looking at your overall reviews, it seems you enjoy wasting people's time and money.
What difference will sending a technician make if I no longer want the fridge anyway?
Regardless of what their findings are, I want a refund and don't want to deal with Marko anymore because your business ethics have proven to be very questionable.
In addition to this, I would probably have to wait something like 14 days for you to process the refund once the assessor finds the fridge to be faulty, which it is!
Looking at your overall reviews, it seems you enjoy wasting people's time and money.
I am a bit confused as to why I got a message that Hisense will send a technician to come and repair the fridge when I made it very clear that I don't want the fridge anymore.
You guys told me that you will let your team know that I want a refund, so why is there a repair booked?
I will say it again, I don't want a faulty fridge that will be repaired within its first week of being purchased. TAKE IT BACK AND GIVE ME MY MONEY!!!
Thanks.
I am a bit confused as to why I got a message that Hisense will send a technician to come and repair the fridge when I made it very clear that I don't want the fridge anymore.
You guys told me that you will let your team know that I want a refund, so why is there a repair booked?
I will say it again, I don't want a faulty fridge that will be repaired within its first week of being purchased. TAKE IT BACK AND GIVE ME MY MONEY!!!
Thanks.