1 reviews | Active since Dec 2016

28 Nov 2017, 18:15

Sold me a damaged fridge

Went to makro on Saturday the 18/11/2017 to buy a new defy fridge upon arrival at home the damn defy fridge is making funny sounds,has dents on it,thewater dispenser is leaking...I'm not receiving any joy..when I called them they referred me to defy but I never purchased my fridge at a defy store...I want my refund or you bring me a new Fridge that is I'm a good working condition..I paid for the warranty..I can't have a new Fridge fixed...that can only mean that in a long run its going to give me more problems...I'm so angry right now coz both parties are not doing anything to help solve my problems...this damn thing is not functioning properly and the sound that it makes it scares me...how do I bring guests in my house when this thing is making a hole lot of noise you would swear that there is a train walking in our house..please fix this as I'm already tired...I've contacted you guys and also defy no one is willing to take responsibility...please bring me a brand new Fridge that is in a good working condition or else I will take it further to the consumer protection...we can't be bul**** like this..whem problem arises we have to call more than 300 times...call me back on this number ********** 703 ....I'm so sick n tired of calling all you guys..sort this out before I take it further.

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Replies (2)
Makro
Makro's reply29 Nov 2017, 14:50
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Zanele Zwane

Makro
Makro's reply04 Dec 2017, 11:56
Official

Thank you for your patience thus far. We understand that your unit has been fixed as per the feedback received on the 1st of December 2017.

We hope the above is in order.

Regards
Zanele Zwane