Sold me a damaged Defy fridge

On the 1st of October 2022 I bought a Defy refrigerator from Makro and it was working just fine. Fast forward to this year January 2023 (3 months old) the fridge stopped cooling and freezing. I called Makro on the 30th of January, and the technician came on the 2nd of February, he said the fridge did not have gas, of which he filled and the fridge worked just fine after. However, the fridge started not cooling and freezing after 3 weeks. I monitored it to see if it is really not working but it kept getting worse, so I called Makro again end of February to tell them that the fridge has started with the same problem and it is making the same sounds it was making the last time, which means the technician mis-diagnosed the problem. I called again to let them know that beginning of March I will be moving to a new place and told them my new address. Beginning of March the technician called saying he was outside, only to find that he was at my previous location. I called Makro again to find out why they did not change my location, they assured me that they did. Another technician called the following day, still at my previous location. Fast forward, the technician only came to my new place on the 10th of March. Unfortunately, where we moved in there were ****roaches, I reported the issue to maintenance, but they came after the technician.

However, Makro knows that my fridge had problems way before I moved to a new place and many people have been complaining about the same thing but Makro said I should be in contact with Defy whereas I bought the fridge from them, initially I wanted to send an email so I took pictures of the back of my fridge when I called Makro, so I do have proof that there were no ****roaches there before we moved out.

Makro closed my case without even letting me know after the technician said the compressor has a problem.

I trusted Makro and I feel they do not care.