Sold is different item from advertised one, logged a return and I was never collected for almost 3 months

I bought a Window Cleaner in January and it was delivered on expected time, But I noticed they have sent me a different Window Cleaner from the one they advertised

I then logged a return on the Marko App, since January no one has called me from Makro to collect the Window Cleaner, I have sent e-mails and called but no one assisted me

Order number MAK*** SPONTEX Telescopic Window Cleaner Brush Delivered 29 January 2025