Sold a damaged, scratched and dented heater.

Item: Makro
Rating: 1
Author: lebogang L

i bought an oil heater last year round about lockdown time, i waited very long for the heater to be delivered, upon arrival, the heater was damaged, dented and i called into the makro in crown mines to report this, i spoke to the manager Coenraad who advised they would pick up the heater and replace it with a brand new heater, i am still waiting until today! I will not let this go! this is pathetic service.

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Replies (1)

Makro's replyOfficial

02 Feb 2021, 09:41

Good day Lebohang,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Feb 2021, 09:41

Official