Social media staff are retarded

Can someone who is not retarded please assist me? I've tried emailing, complaining and reaching out on Facebook but no one actually answers me. They say some random unrelated dumb **** then don't respond.

I am trying to buy the phone advertised on this promo https://www.makro.co.za/samsung-galaxy-s22/?gad_source=1&gclid=CjwKCAjw9cCyBhBzEiwAJTUWNUh3f0mM7gpI3E8tTRinfyp7JypmhVvlzwrP4z4tEw3RS0Tze2vlTRoC6kcQAvD_BwE

Even though it's advertised on Facebook I've been told by social media staff the price is a lie and the earpods won't come with the phone even though it's been advertised like that for almost a month.

For this reason I don't want to waste my time and money traveling to a store. I'm trying to purchase online so if it turns out to be bull**** it can be returned without me losing money.

However when I try to pay using my ucount rewards the page reloads and forces card payment. I'm told makro only offers one means of payment which doesn't make sense because makro offers multiple forms of payment and advertises all the ways I'm able to pay for my order.

Can someone who is not retarded please assist as this is becoming increasingly frustrating.

Please do not phone me. I don't want to talk to a retard with a strong accent. You have my email address, use it. Email comes with spell check