So Pathetic. I am shocked.

So pathetic. I am shocked. I bought a high chair for my baby, came the day Makro is supposed to deliver, I am told my parcel is still sitting in JNB warehouse and not picked up....I am in Cape Town.

I kindly asked for a refund on the 02 August, its now the 14th I followed up on the status of refund. I am told that they have not received feedback from seller regarding my cancelation. What?? Ticket number *** for the refund request. How do I have that if no refundn is processed.