LT
Lungile T
1 reviews | Active since Jan 2019
04 Feb 2020, 14:17
So disappointed with makro
I bought a meat which is oxtail and the expering or sell date was on the 20-02-20.but when I tried to cook the meat today the smell was unbearable.i had to throw away the meat.i was so disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
05 Feb 2020, 09:55Good day Lungile,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply05 Feb 2020, 09:55
Official
Good day Lungile,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LT
Lungile T's updateReviewer Update
09 Feb 2020, 13:07Good afternoon thanks for the call I got from lesego modise.she asked if I could email the proof of purchase or a card no which I did that through email.till this day I haven't got the respond I tried calling the number she used but no answer at all. tried several times just to confirm that she got the receipt.still waiting for respond.thank u
LT
Lungile T's update09 Feb 2020, 13:07
Reviewer Update
Good afternoon thanks for the call I got from lesego modise.she asked if I could email the proof of purchase or a card no which I did that through email.till this day I haven't got the respond I tried calling the number she used but no answer at all. tried several times just to confirm that she got the receipt.still waiting for respond.thank u