So disappointed in the lack of common decency

Let me just say this review is based on the systems used and not against the store or the staff but ***** department and other the systems.

I'm so disappointed I got approved for my makro credit card and they won't accept my passport and i'm so mad because I tried to phone every department first and foremost I can't get through to any manager for assistance everyone is just not helpful at all.

I lost my I.d recently I literally do not have the funds to get it done now besides the fact that it will take 3 weeks.

I app**** on the site and submitted my I.d copy I called the store closest to me and tried to get hold of so many people just to ask if they could please assist me just this once and I had no assistance.

All I got was no we won't take your passport unless you a foreigner now answer this, my passport has my I.d number my picture and everything how is it not seen as a valid form of verification. It has more information than a driver's License of which I don't have why are you so unwilling to help customers it's not like this happens everyday. I'm literally asking for help to get this card I'm saying I have identification it's just not a I.d or driver's license please assist and I got no help at all. I'm so upset and I can't understand it if you can accept a foreigner's passport why can't you accept a South Africans !