So disappointed.

So so disappointed with makro online store and customer service, so unhelpful. Placed my order 25 November, delivery is supposed to be 3-5 working days, order was invoiced on the 30th, got an email that its done being packed on the 1st of December, but still waiting. Called their call center ***and ***, holding the line for a minimum of 10-15 minutes, only to be told we will escalate the matter and there's still no response from the store. Called Makro carnival several times, if they don't hang up on me, the line is bad. Sent several emails asking about the order, no acknowledgement of the emails, no response. Wow!!!