So-called Managers of divisions

It is extremely stressful to return faulty goods at Makro Cape Gate! The returns desk staff are not the friendliest people around! I specifically refer to so called manager, Ms Moodley and another so called manager, Lisbie. Both of them do not have any s****s to deal with customers. The staff at the returns counter could not help me as I wanted to return goods under the CPA. So I requested to see a manager. Moodley walked in - and today was not the first time I was dealing with Moodley. She becomes irritated and has an extremely unfriendly face! She knows I refer to the correct procedures under the CPA, but continues her unhelpful attitude. Eventually she walked out and said she was done, not solving my problem. Then Lisbie walked in. A poor mannered, sarcastic woman with an obvious false smile on her face, asking in a loud voice “who’s looking for me?” And at that stage I was the only customer present. I immediately confronted her with her being sarcastic, which made her even more so. She did not come to make me a happy customer, in fact, she was just utterly utterly unprofessional. These two “managers “ both need intense training to deal with all customers the same. And not to treat some as second or third class citizens. I requested to see the general manager. Mr Johan Swanepoel arrived and came to the rescue - the rescue of Makro Cape Gate. Now, THIS is a gentleman who has all the right s****s. He immediately made us feel at ease. He approached us with respect and dignity. He listened and he came with a solution in a professional manner. He took down our details and and said he would follow up on our goods returned. Moodley and Lisbie, you need to go and learn from your boss. Maybe then your customers will not publish your poor service and behavior on social media!!