SNOMASTER

I bought a 450KG snomaster ice maker machine amounting to R63 999.00 on 10.07.2019 at Makro Nelspruit in Mpumalanga. I received the machine on 29.07.2019 and i started using the machine on 01.11.2019 preparing for the festives but hardly two weeks the machine gave me problems. It was overheating, lack of power, not making ice, and just stops while running.I phoned snomaster explaining the problem i am experiencing. On 09.12.2019 i took back the machine to Makro for repairs. I phoned Nqobile Mokoena from makro asking about the progress of my machine she said the machine was only taken to snomaster for repairs on 13.12.2019. I was surprised as to what took them so long to courier the machine. On the same day that i took back the machine i have send Martin from snomaster a email informing him that i took back the machine to makro because the machine is not function well. Martin did not bother responding to my email. On 17.12.2019 i phoned Nqobile Mokoena {Makro Nelspruit} making a follow up as to how far is snomaster in repairing my machine the answer that she gave is is she tried to call and send email to Martin and his colleagues no is answering the phone and they have not responded to her email. On 13.12.2019 i phone Martin asking him as to when can i expect my machine as time is running out for me. Martin said to that they completed repairing the machine i should expect my machine on 19.12.2019 or 20.12.2019. I waited for the machine to be delivered and around 2 o 'clock i phoned him asking him how far is the person bringing my machine he said to me he will phone me back. I knew he is not going to phone me back because he promised me several times to call me back each time when i call him and he has never called me back even to date. So around around 4 o' clock the same day i phoned him again he said to me i should hold hold on the phone then then he brought somebody to talk to me on the phone, his name is Daniel. Daniel told me that i should not expect any machine because they only received the machine on 19.12.2019 morning. I was so surprised because now Daniel is coming with another story different from martin's one. And i realised that this people are playing games with me they think i am a *****, i am angry with this people they are *****, unfaithful and unreliable. On 19.12.2019 I have send Nqobile Mokoena,Rudolf Braun, Martin and Daniel an email requesting a refund so that i can buy another machine because they failed to fulfil their promise and also i need to work since i depend on the ice business for survival and it is the only source of income. None of this people responded to my request or email. I am so disappointed because this was the only time where one can make money and the money will help me to pay school fees for my kids and also pay back the money i borrowed for buying the machine. I do not want the machine anymore. Snomaster machines not a good brand its so disappointing this is my second machine giving me problems. Snomaster is uable to fix my machine that i can tell you with regard to bad experience i had before. All i want is they must keep their machine and give me back my money i will buy another machine somewhere else. I am trying to start a business and people want to disturb me no i won,t allow that. I fell so embarrassed and humiliated because i put boards to advertise my ice cubes business and it was messed up and i was unable provide the service that i promised people. Really tis issue has affected me so badly as i have paid large amount of money for this machine and Daniel comes and say they are sorry and there is nothing they can do their technicians are going on holidays. And this is the second machine giving me problems within a very short space of time. I did not get any joy from both machines they are just useless and i still repeat i don't want this machine anymore they must give me back my money so that i can go forward with my business.