Snail service delivery

Such terrible online and delivery service. Order is coming in drips and drabs, items being canceled as the order is being 'picked', delayed by a few days with no reason given. I as the customer have to call all the time to follow up. I need this order by Monday 9th December and I'm receiving nothing but a mix up from the get go. I would not recommend Makro for delivery at all. The call Centre cannot help but listen, because the order is done by multiple stores and you cannot get through to the stores directly to speak to a manager. Till now after asking to have someone contact me to give an update, no one from Makro bothered to contact me. When an item gets canceled due to no stock, the refund takes up to 10 days, just ridiculous honestly