1 reviews | Active since Mar 2021
Skyworth tv 55inch
I bought a skyworth 55inch uhd 4k tv The tv has stopped working and refused to turn on with remote, the TV comes on if you press the button on the tv and that's it , I can't do anything else because the remote doesn't work, I bought brand new batteries and the remote still doesn't work , the remote hasn't fallen at all I called Makro and received a reference number on Febuary 21st 2021 Till Today everytime I call Makro to see the progress of the complaint , they keep putting me on hold , the tv sometimes comes on and goes off itself and sometimes shows me an error message Today is the 5th of March and nothing has been done about the tv , real ******* they are , they keep saying they backlogged and theirs a delay I expect much better service for a R 9000 tv
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about your TV, We assure you that we will urgently the matter alongside the relevant supplier Skyworth. We will communicate with you shortly on the outcome of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about your TV, We assure you that we will urgently the matter alongside the relevant supplier Skyworth. We will communicate with you shortly on the outcome of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
On Friday (12th of March 2021) the tv was brought back to me and the fault they had found is that the tv main board was not functioning correctly, I couldn't test the tv as soon as they had brought it because we had load shedding, when I did manage the to test the tv , its still doing the same problems it intially went in for , nothing has been resolved with the TV
On Friday (12th of March 2021) the tv was brought back to me and the fault they had found is that the tv main board was not functioning correctly, I couldn't test the tv as soon as they had brought it because we had load shedding, when I did manage the to test the tv , its still doing the same problems it intially went in for , nothing has been resolved with the TV