AL
Amelia L

1 reviews | Active since May 2019

03 Dec 2019, 11:15

***sist and Bad service at Makro Strubens valley

I can not believe the lack of service and manners at the Strubens valley Makro, in their large appliance section. I went in on Saturday to try and buy a fridge/freezer firstly there was no one on the floor, when I did find someone I was told not my department so he would not help me. After about 30 minutes I finally found someone how was prepared to help me (a single white woman on her own) only after all the other couples had been served. I can not understand why the staff were so rude and so dismissive of me, just because I did not have a man by my side. If I did not have get a fridge/freezer with such urgancey I would have actually left the shop. I am very dissapointed in the service I received or should I say the service I did not receive. I do not think I will ever go back to that Makro and I will certainly urge my friends not to go there. I can not believe that in this day and age staff can still be so ***sest towards woman, I felt as if the staff believed I knew nothing just because I am a woman.

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Replies (1)
Makro
Makro's reply03 Dec 2019, 15:42
Official
Good day Amelia,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the customer service you have received from our Strubens Valley branch. We do not, under any circumstances, condone the such treatment of our customers in our store or anywhere, no matter their gender. Please allow us some time to contact the stores management to assist in this regard and put preventative measures in place for the future. The soonest feedback is received, we will contact you.

Please be advised that feedback will be relayed within 48 hours.

Kind Regards,
Makro Hello Peter Team