Sipho Mashinini terrible customer experience from Makro Head Office call centre

I contacted your head office and this call centre agent is not fit to work in a customer service yet alone know how to speak to customers, Makro you need to look at who you hire and if they are adequate for the positions, there is a lot of people who can a much better job than Sipho Mashinini, he was not helpful at all, lacked professionalism and did not bother to show any empathy whatsoever, bad attitude entirely, we placed an online order and strange enough it was returned twice and nobody seems to be calling us when they deliver we only receive SMS notifications that the order had returned, what seems to be the problem here? That small boy gave me this ***, I asked him to put me through to a supervisor he advises his supervisor was off Busi Radebe apparently and her assistant was available to help, your leadership is avoiding taking responsibility and account the frustrations of a customer. This is pathetic; I hope your Q.A listens to that call made to Sipho Mashinini and someone get back to me with some lucrative feedback on our query/complaint.