AM
Alunangi M
1 reviews | Active since Aug 2019
22 Mar 2021, 12:00
Sinotec TV problem from Makro
I am very disappointed with the service i am getting from Makro, my TV was bought in October, last week i called the call center to inform of the blue line on the screen, was promised a Technician will call me within 2-5 working days. I have called so many times yet i am been told its been escalated, my reference number is *** , contact number ***. If this is not resolve i am going to take the TV back for Refund as it still have warranty!!! worst experience ever
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
22 Mar 2021, 12:25 Good day Alunangi,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact Sinotec Management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact Sinotec Management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply22 Mar 2021, 12:25
Official
Good day Alunangi,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact Sinotec Management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact Sinotec Management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Best regards,