SINOTEC TELEVISION

My wife bought me a SINOTEC 49" FULL HD LED TV for my birthday on 22 October 2016 for R4999.00. In the week I saw that there's an insect on the screen. When I looked closer the insect was on the inside of the screen and right in the center, dead. I went this morning (16/09/17) back to Macro and spoke to Charles the representative of SINOTEC. I explained to him but he burst out laughing. He said if the TV was damaged he could have done something. I explained to him that it's irritating to watch television with the insect right in then center. He said there's nothing that SINOTEC can do. Now really that says a for such a big brand name. I feel that he could have said we'll send someone to come and see at least to assist trying to sort out the problem. I said ok then I'm going to report it on Hellopeter. He just shrugged his shoulders and says it's fine. Now SINOTEC Management... If this is the attitude of your support staff, surely it doesn't take much to imagine how customers are treated. I want this issue to be solved as soon as possible.