vS
victor S
1 reviews | Active since Jan 2016
01 Oct 2019, 06:28
Sinotec, Excellence THOUGH quality
Makro has a 14day guarantee on appliances which is not advertised in the store but only in the returns department. I bought a sound bar which stopped working on day 14, only then did I learn that Makro sells products that die in 14 days. The manager did not even want to see me because I returned the sound bar on day 15 even though day 14 was a Sunday. The Sound bar is called Sinotec, there are spelling errors on the box yet Makro sells it to us anyway. " Sinotec excellence THOUGH quality"
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Makro's replyOfficial
01 Oct 2019, 11:55Good day Victor,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will advise the relevant departmental management to investigate and revert information, the soonest feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will advise the relevant departmental management to investigate and revert information, the soonest feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply01 Oct 2019, 11:55
Official
Good day Victor,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will advise the relevant departmental management to investigate and revert information, the soonest feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will advise the relevant departmental management to investigate and revert information, the soonest feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,