1 reviews | Active since Apr 2016
Sinotec 32" Led Tv
<p>Hi i would like to find out how i will be helped at Makro Bloemfontein? I bought a Sinotec 32inc Led Tv about a month ago or a mont and a half ago at the Makro Bloemfontein branch...The problem is the tv suddenly makes a high pitch noise and it's got a blue line on the leff side of the screan.So what it tells me is that there is a problem with the tv.So i would like to know is are they going to replace the tv for me or will i have to wait for them to check the problem? I really are not in the mood to wait for the tv because i paid for it cash and i dont think that is good customer service to wait for something that is a manufacture problem.So are makro going to give me a new tv? Please let me know soon possible...Thanx</p>
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the TV purchase at our Bloemfontein store.
Kindly return the TV to our returns and repair counter.
Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
Please accept our apology for any inconvenience caused.
Regards
Mmule Moropa
Best regards,
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the TV purchase at our Bloemfontein store.
Kindly return the TV to our returns and repair counter.
Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
Please accept our apology for any inconvenience caused.
Regards
Mmule Moropa
Best regards,
I am very disappointed in Makro Bloemfontein Branch...I have purchased a Sinotec 32'' HD Ready Led Tv on 22/05/2016 Time: 11:29am the price is R2599.00 plus i purchased a Dstv HD Decoder for R599.00 and Tv License for R265.00 so that is a total R3463.00 and then you get ****ty service from them...The tv has blown pixel on the screen and the tv makes a high frequency sound when searching channels now nd then not always so i whent to Makro today with the tv and no one can help me because Johan Koekemoer is not there.Now they tell me a story the tv must go to the supplier or something like that so that they can check the problem and if it is not me who done something with tv. The ****** tv was plugged in the wall with a surge plug and only the dstv decoder was plugged in the tv...So it must be a manufacture problem,now the thing is they say they can't refund me for a new tv they want to fix the tv...The thing is i do not and i say it again DO NOT want a fixed tv i paid a lot of money for good service and i did not get it if a tv gives problems from the start and it is not even working 2months it will give more problems on the long run if only fixed...So i just want to say i am a customer and a customer is always right that is how it works at my work place. Now they also can't say when they will call me to say if i can get a new tv...Very poor service that is all i can say because i have spent almost R3500 and this is the service i get. I want a new tv not a fixed tv that is all i am saying,i phoned a company that fixes tv's and they said it is no use to fix a tv that has a pixel problem it will only happen again. So please i need a new tv and i want it in this coming week or i will contact a lawyer...Thank you...!!! Makro Card No is ********** 5
I am very disappointed in Makro Bloemfontein Branch...I have purchased a Sinotec 32'' HD Ready Led Tv on 22/05/2016 Time: 11:29am the price is R2599.00 plus i purchased a Dstv HD Decoder for R599.00 and Tv License for R265.00 so that is a total R3463.00 and then you get ****ty service from them...The tv has blown pixel on the screen and the tv makes a high frequency sound when searching channels now nd then not always so i whent to Makro today with the tv and no one can help me because Johan Koekemoer is not there.Now they tell me a story the tv must go to the supplier or something like that so that they can check the problem and if it is not me who done something with tv. The ****** tv was plugged in the wall with a surge plug and only the dstv decoder was plugged in the tv...So it must be a manufacture problem,now the thing is they say they can't refund me for a new tv they want to fix the tv...The thing is i do not and i say it again DO NOT want a fixed tv i paid a lot of money for good service and i did not get it if a tv gives problems from the start and it is not even working 2months it will give more problems on the long run if only fixed...So i just want to say i am a customer and a customer is always right that is how it works at my work place. Now they also can't say when they will call me to say if i can get a new tv...Very poor service that is all i can say because i have spent almost R3500 and this is the service i get. I want a new tv not a fixed tv that is all i am saying,i phoned a company that fixes tv's and they said it is no use to fix a tv that has a pixel problem it will only happen again. So please i need a new tv and i want it in this coming week or i will contact a lawyer...Thank you...!!! Makro Card No is ********** 5
I just would like to say thank you to Johan Koekemoer for your help and refund on the tv and i am already in your shop buying a new tv.
I just would like to say thank you to Johan Koekemoer for your help and refund on the tv and i am already in your shop buying a new tv.