NK
Nicole K
1 reviews | Active since Mar 2014
15 Aug 2019, 14:34
Simple Order - not able to deliver on time
MAK*** - Ordered a microwave on Monday 5 August, got a confirmation email on 12 August stating the product was dispatched.
Called yesterday, 15 August and was told that you would contact the courier to find out what is going on, I can expect a "call back". Obviously and as always this never happened. Called back and was informed I need to wait for the sms. Still waiting.
It is now the 7th working day that we have to wait for a simple, simple delivery where MAKRO of all places could not deliver on time. What is going on??
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
15 Aug 2019, 14:43Good day Nicole,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to assist and as soon as feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to assist and as soon as feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 Aug 2019, 14:43
Official
Good day Nicole,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to assist and as soon as feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online management to assist and as soon as feedback is received we will contact you.
Kind Regards,
Makro Hellopeter Team