Silverlakes really understands customer service

<p>Let me start with a bit of background information. I bought a DSTV Explora at a different store and this came with an Ellies installation voucher. After a week of frustration due to dealing with Ellies and their installer, I returned the Explora today. Someone else told us to rather buy one at Marko, since they came with universal DSTV installation vouchers and not Ellies vouchers. So after returning it we stopped at Marko Silverlakes at about 12:30. We never shop here as this is not our closest Marko, but we were in the area and we will certainly be returning there after the fantastic service that we received today. I regret not taking any names, but we had everyone running around, so they should know exactly who I am referring to.</p> <p> </p> <p>We went straight to the electronic section and were greeted by a really friendly guy who asked if he could help. After explaining that I was looking to an Explora bundle with installation that did not under any circumstance have an Ellies installation voucher, he got more people to assist. It was two other guys with blue DSTV shirts on. The first guy from Makro, then personally walked to the back to go find an Explora and to make sure that it had the correct voucher. They took my number and told me that the installation call center will contact me in a few minutes.</p> <p> </p> <p>We paid and went on browsing thought the shop. One of the guys in the blue DSTV shirts came looking for us and told us that the guy from DSTV installations is now back and we can speak to him if we were uncertain about anything. We did this and he confirmed that we won't be dealing with Ellies and that he would make sure that installation call center contacts me within 10 minutes. After some more browsing, this same installation guy came looking for us and said that the call center is having trouble reaching us and we gave him an alternative number. We were not even out of the door when they phoned again.</p> <p> </p> <p>These 4 guys (the first being a Makro employee, the two guys in blue DSTV shirts and the last guy in a black DSTV ****) went above and beyond to help me today. I hope this message will reach someone at Silverlakes Makro, so that they can see how exceptionally well these four did their job.</p>