SILVERLAKES MAKRO HAS ***** SALES PEOPLE!!!

<p>On the 27/02/2017, I went into Makro Silverlakes to make payment for a fridge(defy dff416 fridge for R8999) that was on special because Makro online did not allow for part voucher plus card payment.</p> <p> </p> <p>I went in store knowing what I wanted but sadly I had the unfortunate and unpleasant experience of the salesman telling me all the reasons why I shouldn’t purchase "Defy".</p> <p>According to him, he would not be doing his job if he didn’t inform me of all the downfalls:</p> <p>1. the motor is extremely loud and hence quite a noisy fridge</p> <p>2. the rubbers on the fridges don’t last</p> <p>3. the doors of the fridge squeak a lot, every opening and closing of the fridge will squeak</p> <p>4. and lastly, they have had a lot of comebacks/repairs specifically on Defy fridges</p> <p>His colleague wearing an LG t-shirt had agreed on the point that Defy had a lot of comebacks an was unreliable.</p> <p> </p> <p>I own a Defy fridge for almost 13 years and for that reason I chose to stick with the brand. </p> <p>Needless to say what he said bothered me and I immediately called my sister at a hyper store whom got a manager from their Refrigeration section who chatted to me telephonically.</p> <p>This gentleman contradicted everything the Makro salesman had to say. Apparently the higher my purchase, the higher the commission the sales person gets hence explaining why the sales guy showed me other fridges which exceeded R10 000.</p> <p> </p> <p>By now I was really irritated but in the world we live in it’s a crime to vent ones anger, so I kept calm for my own sanity. </p> <p>I arranged that they make delivery on Saturday and reminded him a few times of that just to make sure that they get the instruction correct. </p> <p>I paid for my fridge and other items and when I got home and looked at my duplicate receipt, it clearly shows “collection.” They did not charge me for delivery, not that I mind but their incompetence just inconveniences me because they fail to listen and do their job properly. The Salesman and I were at the cashier so there's no excuse!</p> <p>They kept my original receipt and told me that I would receive it when my fridge was delivered.</p> <p> </p> <p>Aside from the my irritation of this situation I’m extremely annoyed at the inconvenience at my expense! Buying a new fridge after ages to me was a happy occasion but your sales guy just turned that into a horrible transaction!</p> <p> </p> <p>I have been in contact with Defy and let them know how their products are marketed at Makro. </p> <p>Having spoken to Christo, there was a few issues in the past but those models had been sorted and I was told that my fridge MUST have a purple sticker, does mine have one?</p> <p>Seeing that I haven’t taken delivery, surely somebody at Makro can take the liberty to check this!</p> <p>On a separate note, does Makro no longer sell extended warranties on new appliances purchased?</p> <p> </p>