1 reviews | Active since Mar 2017
SICKENING TREATMENT AT MAKRO WONDERBOOM
This past Saturday morning I went to Makro in Wonderboom rather early because I had some stuff to do during that day. I always go to makro in Wonderboom 2 to 3 times a month spending a fortune there each time.
This day I went to Makro and was treated like utter ******* by a so called security guard.
I bought 2 full trollies of pet supplies as I usually do. The cashier and other relevant people took a while to add up all the goods and allocated the applicable discounts. While they did that the goods where standing and waiting.
After a long time I finished with the cashier and we where on our way out. Usually the security verify s the products we have in our trolly on the reciept. Usually takes 5 minutes.
This damn time this absolutely arrogant female security person took over freaking 25 minutes. I expressed to the lady and your staff that in a rush I didn't take a day off to sit at makro for such nonsense. She freaking recounted 1 thing like 5 to 8 damn times and I got extremely fed up because YOU MAKRO ARE TREATING ME LIKE A DAMN *****. We paid by the bulk cashier side. There was no people there!!! This arrogant woman watched us all the time and say what was being packed out and back in. She counts our cat food incorrectly for the millionth damn time then freaking just ripps a bag open and tells someone else in vernacular language to take it back. Appalled!! I asked what are you doing!!?? She said it's 1 bag extra! I I said you've counted this for 20 minutes over and over and you still doing your own thing and you're not counting properly !! I plus she freaking loves you counted wrong.. my husband and I then have to freaking count again with her take every damn thing off to show this lady that she is counting freaking incorrectly.
Your security guard kept giving us a freaking attitude and she kept disrespecting us by talking to in vernacular languages and this woman ignored us when we asked her questions. DISGUSTED!!!!
I'm not Their friends or play toys.! Makro Wonderboom staff especially this woman is not doing me a favor!! I refuse to accept this treatment!!!
Makro isn't paying me for my time! I wasted roughly damn 30 minutes in your store due to incompetency from YOUR STAFF! for you guys to have arrogant rude securities who cannot count let alone have decent customer service etiquette!!!
Makro WONDERBOOM I'M ****ED. NOTHING BUT ****ED!! ALL YOU GUYS WOULD DO NOW IS JUST CALL ME AND SAY "WE SO SORRY" I'M NOT ACCEPTING THIS RIGHT NOW. YOUR SORRY WILL NOT DO IT
. I'm at wits end with this nonsense
Highly Infuriated
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
