SICK AND TIRED OF NO SERVICE

I am sad to say that i am not getting service for Makro/RCS. Thanks to your systems not working like they should since August i am having to call and run around after you people to get my statements. I called last month for my statement and i had no problem, but when i called this month i was given the run around by been told that statements will be available after the 12th then on the 12th i phone in and get told that they will only be available on the 20th SO WHICH ONE IS IT!!!??? Now that i am trying to register for self-service, i am not receiving any OTP so i can complete the application and your general department is blaming it on the network.... ITS BEEN 3 ****** DAYS SINCE I FIRST APP**** OR TRIED TO GET THE OTP!!!!! I have tried 5 times now to sort this out but nothing happens. I was on the phone with one of your agents for 30 min trying to sort this out and she kept putting me on hold and asking me the same thing over and over. NOW! i am getting really annoyed at the fact that i am trying to get my statements but you people are NOT HELPING ME AT ALL!!!!! Either you sort your systems so i am not needed to do someone's job to get my statements or will take this further