Shoved from pillar to post for simple queries

I have been calling makro for the last three days and have been diverted from one store to another, from one department to another, from pillar to post - eventually the call cuts, drops or is on hold forever, staff start listening to my issue and halfway through cut me off, put me on hold or divert me again - they dont even bother to listen to help!<br> I made an online purchase for a samsung camera that carries a 2 year warranty, approximately 20 months ago, however the camera is now defective, I want to know what is the process of me getting this camera repaired or something????<br> Can someone please answer a simple query<br> I also want to know why the invoice for the product is not available for me to print on my online profile<br> <br> Such simple queries, surely SOMEONE will be able to attend to me ASAP<br> and NOT AFTER the warranty actually expires!